> For the complete documentation index, see [llms.txt](https://tide-7.gitbook.io/tide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tide-7.gitbook.io/tide/privacy-policy.md). # Privacy Policy Learn how Tide collects, uses, stores, and protects information while providing moderation, verification, automation, and infrastructure services to your community. ## Privacy Policy **Last Updated:** June 18, 2026 ### Definitions In this Privacy Policy ("Policy"), "Tide", "we", "us", and "our" refer to the Tide platform and its operating entity. "You" and "your" refer to the individual, server owner, administrator, organization, or other entity accessing or using our Services. "Services" means, collectively, the Tide Discord application (the "App"), our website and associated domains (the "Site"), our application programming interfaces (the "API"), dashboards, premium services, documentation, support systems, and any related applications, tools, features, or infrastructure provided by Tide. This Policy explains how we collect, use, disclose, store, protect, and otherwise process information when you use the Services. It should be read together with the Tide Terms of Service. *** ## Introduction ### Scope and Acceptance Please read this Policy before accessing or using the Services. By accessing or using the Services, you acknowledge that information may be collected, processed, stored, and disclosed in accordance with this Policy. If you do not agree with any portion of this Policy, you should discontinue use of the Services immediately. ### Policy Updates and Revisions We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes. Where changes are material, we will take reasonable steps to notify users through the Services, our website, dashboard, support server, or other appropriate methods. Continued use of the Services after the effective date of any update constitutes acceptance of the revised Privacy Policy. *** ## Information We Collect ### Discord Account Information We may collect information provided by Discord, including: * User IDs * Usernames * Display Names * User Avatars * Server Membership Information ### Server Information We may collect information relating to servers utilizing Tide, including: * Server IDs * Server Names * Server Icons * Channel IDs * Role IDs * Category IDs * Thread IDs ### Configuration and Feature Data Administrators who configure Tide acknowledge that information submitted through settings and configuration systems may be stored and processed to provide Services. This may include: * Verification settings * Moderation settings * Ticket configurations * Logging configurations * Role management settings * Automation settings * Infrastructure settings * Feature preferences ### Usage, Logging, and Diagnostic Information To maintain reliability and improve functionality, we may collect: * Command usage logs * Feature usage logs * API usage logs * Error reports * Diagnostic information * Performance metrics * Technical metadata * Timestamps related to service activity ### Website and Dashboard Information When using our website or dashboard, we may collect: * IP addresses * Browser information * Device information * Session information * Cookie-related data *** ## Sources of Information Information may be collected: * Directly from you. * Through Discord's APIs and services. * Through Tide's website and dashboard. * Through cookies and similar technologies. * Through trusted service providers. * Through infrastructure and analytics providers. *** ## How We Use Information ### Service Delivery We use information to: * Operate Tide. * Deliver requested features. * Store configurations. * Process commands. * Maintain server functionality. * Provide support. ### Security and Abuse Prevention We may use information to: * Detect abuse. * Prevent unauthorized access. * Investigate suspicious activity. * Protect infrastructure. * Enforce our Terms of Service. ### Product Improvement Information may be used to: * Improve reliability. * Improve performance. * Improve user experience. * Develop new features. * Analyze feature usage. ### Communication We may use information to: * Provide service announcements. * Deliver support responses. * Notify users of important changes. * Communicate billing-related information. *** ## Legal Bases for Processing Where applicable, Tide processes information under one or more of the following legal bases: #### Contractual Necessity To provide and maintain the Services requested by users. #### Legitimate Interests To improve, secure, monitor, and operate the Services in a reasonable and proportionate manner. #### Consent Where consent is required for certain optional features or technologies. #### Legal Obligations To comply with applicable laws, regulations, court orders, and governmental requests. *** ## Cookies and Tracking Technologies Tide may use cookies and similar technologies on its website and dashboard. These technologies may be used for: * Authentication * Session management * Security * Preferences * Analytics * Performance monitoring Users may control cookie preferences through their browser settings, though disabling cookies may impact functionality. *** ## Third-Party Providers Tide may utilize trusted third-party providers for: * Hosting * Cloud infrastructure * Databases * Payment processing * Analytics * Monitoring * Security services These providers may process information solely for the purpose of operating and supporting the Services. *** ## Data Sharing and Disclosure We do not sell personal information. Information may be disclosed only under the following circumstances: ### Service Providers Trusted providers assisting in operating Tide. ### Legal Requirements When required by law, regulation, court order, subpoena, or governmental request. ### Security and Protection To protect: * Tide * Users * Servers * Infrastructure * Legal rights ### Corporate Transactions In connection with mergers, acquisitions, restructurings, or other business transactions. *** ## International Data Transfers Information may be processed and stored in countries outside your own jurisdiction. By using the Services, you acknowledge that information may be transferred to and processed in locations where privacy laws may differ from those in your jurisdiction. Where required by law, Tide will implement reasonable safeguards for international data transfers. *** ## Security We implement administrative, technical, and organizational safeguards designed to protect information under our control. Security measures may include: * Access controls * Authentication systems * Infrastructure monitoring * Encryption where appropriate * Internal security procedures However, no system can guarantee absolute security. *** ## Data Retention We retain information only for as long as reasonably necessary to: * Provide Services. * Maintain configurations. * Preserve moderation records. * Improve security. * Resolve disputes. * Comply with legal obligations. Retention periods may vary depending on the type of information involved. Certain information may be anonymized, aggregated, or retained for security and auditing purposes. *** ## Children's Privacy The Services are not directed toward individuals under the minimum age required to use Discord. We do not knowingly collect information from individuals who are prohibited from using Discord under Discord's Terms of Service. *** ## Your Privacy Rights Subject to applicable law, you may have rights including: * Access to your information. * Correction of inaccurate information. * Deletion of eligible information. * Restriction of processing. * Objection to processing. * Data portability. Requests may require identity verification before processing. *** ## Data Removal Requests Users may request deletion of certain information by contacting the Tide Team. We will review requests in accordance with applicable laws, operational requirements, and security obligations. Certain records may be retained where necessary for: * Security purposes. * Abuse prevention. * Legal compliance. * Audit requirements. Deletion of essential account information may result in loss of access to the Services. *** ## Automated Decision Making Tide does not engage in automated decision-making that produces legal or similarly significant effects on individuals without meaningful human oversight. *** ## Changes to This Policy We may modify this Privacy Policy at any time. Material changes may be communicated through the Services, support server, dashboard, website, or other appropriate channels. Continued use of the Services after changes become effective constitutes acceptance of the revised Policy. *** ## Contact Questions, concerns, or requests regarding this Privacy Policy may be directed through the official Tide Support Server. *** By using Tide, you acknowledge and agree to the collection, use, disclosure, and processing of information as described in this Privacy Policy. --- # Agent Instructions This documentation is published with GitBook. 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